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Your Privacy Matters

Privacy Policy

How Hybrid Plumbing and Drain collects, uses, and protects your information when you visit our website or request our services.

Last updated: October 2026

Hybrid Plumbing and Drain ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website or requesting our services, you agree to the practices described below.

1 Information We Collect

We collect information you provide directly to us, as well as certain information collected automatically when you use our website.

Information you give us:

  • Your name, email address, and phone number
  • Your service address or general location
  • Details about the plumbing issue or service you are requesting
  • Any other information you choose to include in a form or message

Information collected automatically:

  • Pages you visit and actions you take on our website
  • Device type, browser type, and general usage information

2 How We Use Your Information

We use the information we collect to:

  • Respond to your quote request and contact you about your service
  • Schedule appointments and provide the plumbing services you request
  • Improve our website, services, and customer experience
  • Measure the performance of our advertising and marketing
  • Comply with applicable legal obligations

3 How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and business — such as website hosting, form processing, analytics, and advertising providers — and only to the extent necessary for them to perform those services. We may also disclose information where required by law.

Advertising and Analytics

Advertising and analytics. We use Meta (Facebook and Instagram) advertising tools on this website, including the Meta Pixel and Conversions API. These tools collect information such as the pages you visit, actions you take (like submitting our quote form), and your device and browser details. When you submit a form, information you provide, such as your email or phone number, may be shared with Meta in a hashed (encrypted) format so we can measure our ads and show relevant ads. You can manage the ads you see through your Facebook or Instagram ad settings, and learn more in Meta's Privacy Policy.

To manage or opt out of personalized advertising, adjust your settings within Facebook or Instagram, or visit your device's ad settings.

5 Cookies and Similar Technologies

Our website and the third-party tools we use may place cookies and similar technologies on your device to help the site function, understand how visitors use our pages, and measure advertising performance. You can control or disable cookies through your browser settings, though some parts of the website may not function properly if you do.

6 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your inquiry, providing services, and meeting legal or accounting requirements.

7 Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or request deletion of the personal information we hold about you, or to withdraw consent to certain uses. To make a request, please contact us using the details below.

8 How We Protect Your Information

We take reasonable administrative and technical measures to safeguard the personal information you provide. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9 Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how your information is handled, please get in touch — we're happy to help.

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